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From All n One's bxp software Wixi
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=='''Can't see the Outcomes in the Active Outcomes list'''==
One of the reasons why this could be happening might be one of the following:
*If you want to look up a case but don't necessarily want to do anything with the case, you '''MUST''' still save this case with an outcome before leaving the page.
*If you DO NOT save this case with an outcome, it will be automatically put back on the stack under the outcome into '''Taken to Process''', where it will sit until it is processed correctly. *Therefore, when you go to '''Set the Current Working Outcome''' now, it you will be back in the stack in see the '''Taken to Process''' outcome, now has another case in the '''Active Outcomes''' list, and not in the outcome it was originally saved under.*Click on this the number underneath the attempt number of attempts, on the '''Taken to process''' outcome , to put it back in the queue to be processed.*View the queue list.*Go to '''My Cases''' -> '''Process Look up a Case''' -> The '''Choose the case will open.''' -> '''Find the record ID'''
*Save the case with an outcome.
*Go to Queue Management -> Set the current working outcome -> That case has now been taken off the Taken to Process outcome list and placed in the outcome that you selected.
*If the outcome was Incomplete, it will appear in the Active Outcomes list.
*If the outcome was Complete, it will appear in the Finished Outcomes list.
