*Confirm queue reset
*Reset queue
<br/>
=='''My Team - Tools'''==
In the section '''My Team - Tools''', the following functionality occurs:
*Outbound GRTD
*Agent - Incomplete Record Report
*Reassign Reminders
==='''Outbound GRTD'''===
*GRTD - Graphic Real-Time Displays
*The Outbound GRTD displays:
# The campaign name
# The Sequence ID number
# The Outcome
# The number of attempts made on this outcome
# The records left to process
==='''Agent - Incomplete Record Report'''===
*Choose the case.
*A report will be displayed on the screen.
*This report shows all agents and their Incomplete records.
*If there are no incomplete records fro any agent, then no report will be displayed.
==='''Reassign Reminders'''===
*Choose a case.
