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From All n One's bxp software Wixi
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# Go to '''Queue Management''' -> '''Set the Current working Outcome''' -> '''Choose the case'''
# This '''Incomplete''' case has now been placed on the stack in the '''Active Outcomes''' list under the outcome selected.
# Click on the number under the last attempt in the stack, which will cause this record case to be put back in the queue to be processed.
# Now when an agent goes to process a case, this case will be handed back.
*If the outcome is '''Complete''', the case will appear in the '''Finished Outcomes''' stack list under that outcome name.
*Click on the blue button beside the case you wish to view.
*The case will open.
*If required, update the case and save it with the relevant outcome.
*If further processing is required, i.e. the case is saved as an '''Incomplete Outcome''':
# Go to '''Queue Management''' -> '''Set the Current working Outcome''' -> '''Choose the case'''
# This '''Incomplete''' case has now been placed on the stack in the '''Active Outcomes''' list under the outcome selected.
# Click on the number under the last attempt in the stack, which will cause this case to be put back in the queue to be processed.
# Now when an agent goes to process a case, this case will be handed back.
*If the outcome is '''Complete''', the case will appear in the '''Finished Outcomes''' stack list under that outcome name.
==='''Profile a case'''===
