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==='''Create a Case'''===
*Select a case from the list displayed.
*Take an Inbound contact on this campaigncase.*Choose the Outcome from the outcome drop down menu.*Save the details of the record with .*If the correct outcome of a record is '''Incomplete''', the record will need to be processed further and is placed on the '''Active Outcome''' stack list under that outcome name.*If the outcome is '''Complete''', the record will be processed as a finished outcome and will appear in the '''Finished Outcomes''' stack list under that outcome name.
==='''Process a case'''===