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Troubleshooting - User Logins

1 byte removed, 14:25, 4 November 2014

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'''== 1. Username Spelling'''==

Ensure that the Firstname and the Surname of the person are correct and that there are no leading or trailing spaces.

'''== 2. The password'''==

'''== 3. Status'''==

'''== 4. Retired'''==

'''== 5. Single inverted commas'''==

'''== 6. User locked out'''==

'''== 7. IP address restrictions.'''==

'''== 8. System Live'''==

Check with a default working account that you can log in. If no user account can log in, the system may have become locked out. This lock out is managed by All n One, please contact support if this needs to be checked.

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Philip Lacey

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