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From All n One's bxp software Wixi
Created page with "== Overview == Like any system usernames and passwords can cause some issues for people trying to access the system. Below is a set of step by step checks for getting an ac..."
== Overview ==
Like any system usernames and passwords can cause some issues for people trying to access the system. Below is a set of step by step checks for getting an account to log in.
'''1. Username Spelling'''
Ensure that the Firstname and the Surname of the person are correct and that there are no leading or trailing spaces. Using the arrow keys on the keyboard to move to the start and end of the names to check for the spaces.
'''2. The password.'''
Reset it to password all lower case to allow the user change it on login. Retype the word password into the password box.
'''3. Status'''
Ensure that the user is set to Live or Placeholder. You may also need to check that no retired user has a similar name. You change this in System Access Management > User - Edit Security Details
'''4. Single inverted commas'''
If a user has a surname such as O'Grady or O'Brien, and was loaded from an Excel template, then it is possible that a third party tool has been helpful and converted your single inverted comma to another character that looks similar. There are three variants ( ‘ ’ ' ) The solution is to retype the surname and tape the key that draws the type you want.
'''5. User locked out'''
With too many incorrect login attempts a user can become locked out. Check this through SAM > User Setup Requests > Release Lock Out
'''6. IP address restrictions.'''
There are three areas where an IP address restriction can be applied, user, system and administrative level.
* User is modified in the IP range field of a users record
* System is modified in the System Settings within SAM > System Management
* Administrative is modified by the All n One team and you will need to phone support to check this
'''7. System Live'''
Check with a default working account that you can log in. If no user account can log in, the system may have become locked out. This lock out is managed by All n One, please contact support if this needs to be checked.
Like any system usernames and passwords can cause some issues for people trying to access the system. Below is a set of step by step checks for getting an account to log in.
'''1. Username Spelling'''
Ensure that the Firstname and the Surname of the person are correct and that there are no leading or trailing spaces. Using the arrow keys on the keyboard to move to the start and end of the names to check for the spaces.
'''2. The password.'''
Reset it to password all lower case to allow the user change it on login. Retype the word password into the password box.
'''3. Status'''
Ensure that the user is set to Live or Placeholder. You may also need to check that no retired user has a similar name. You change this in System Access Management > User - Edit Security Details
'''4. Single inverted commas'''
If a user has a surname such as O'Grady or O'Brien, and was loaded from an Excel template, then it is possible that a third party tool has been helpful and converted your single inverted comma to another character that looks similar. There are three variants ( ‘ ’ ' ) The solution is to retype the surname and tape the key that draws the type you want.
'''5. User locked out'''
With too many incorrect login attempts a user can become locked out. Check this through SAM > User Setup Requests > Release Lock Out
'''6. IP address restrictions.'''
There are three areas where an IP address restriction can be applied, user, system and administrative level.
* User is modified in the IP range field of a users record
* System is modified in the System Settings within SAM > System Management
* Administrative is modified by the All n One team and you will need to phone support to check this
'''7. System Live'''
Check with a default working account that you can log in. If no user account can log in, the system may have become locked out. This lock out is managed by All n One, please contact support if this needs to be checked.
