Changes

We are in close contact with our client base and talk to them in depth about why they bought from us and why they stay with us. During one of these conversations, someone hit on the expression ‘adoption to addiction’ and this is a distillation of our approach to our customers. We are acutely aware of the fact that systems and applications are frequently bought to resolve a perceived issue and then never put to use: also known as the George Foreman Grill Syndrome.

We have addressed this risk in the first instance by ensuring that the client is complete completely happy with the system and is convinced of its business value before a contract is signed. We are not aware of any other similar provider that has such confidence in their product. In addition and when appropriate, we allocate a dedicated developer to work with the client, on site, until the system is bedded-in. Dedicated account managers also schedule regular conference calls.