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*Click on '''Question – Add'''.
*Choose the Campaign on which you wish to add questions.
*There are many different types of pre-built questions within BE that you can add from the drop down list provided.
**'''Question''' – Write the question that will appear in the campaign
**'''Notes''' – This is a reminder for the agent that will appear in the campaign under the question
**'''Data''' – Fill in the items that will appear in the dropdown list.
Click on the icon at the end of the Data field.
<br/>In the pop-up box, enter the '''text''' and the '''value''' (both must be the same) of the item that will appear in the drop down list.
*Click '''Add Question'''.
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=='''Question - Edit'''== *Click on '''Question – Edit'''.*Choose the Campaign on which you wish to edit questions.*Choose the question you wish to edit.*Change the incorrect details in that question.*Click '''Update Question'''. <br/>=='''Question - Answer values - Add'''== If you have to add answer values to a question and realise afterwards that has already been added to the system:*Choose the campaign. *Choose the question you chose wish to add the wrong pre-built format for this questionanswer values.*Fill the answers in the text box and in the value box. *Again, go to Database Management Menu make sure that both text and choose value are the same.*Click '''Add answers'''. <br/>=='''Question – - Answer values - Edit.'''== Here If you can choose have to edit answer values to a question that has already been added to the system:*Choose the campaign and then . *Choose the question you wish to editthe answer values.*Edit the answers in the text box and in the value box. Change whatever details *Again, make sure that both text and value are incorrect and the same.*Click '''Update answers'''. <br/>=='''Question - Answer values - Delete'''== If you have to delete answer values from a question that has already been added to the system:*Choose the campaign. *Choose the questionyou wish to delete the answer values.*Select the answer values from the list on the screen by clicking the check box beside the answer values. *Click '''Delete answers'''.
Reorder Questions
If you have to reorder questions in a campaign, change the number in the Current Order box to suit the layout you wish to have in the campaign. The question order will be updated when you click “Update Questions Order”.