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From All n One's bxp software Wixi
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''To provide clarify with a demo scenario:''
Imagine a customer care department. You perform QA on a call and QA score it. You also capture the customers feedback score (the Origin result). In terms of NPS, this is a score between 0 and 9.
On the following screen, the buttons provide a click through to analyse the actual assessment. With score locking in place this option ensures items can be reviewed but not accidentally edited.
[[Category:Module Specific:Quality Assurance]]
[[Category:Learning:Quality Assurance]]
