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From time to time, any system will generate an error message. Most IT systems use "Fatal Error", "Run For The Hills" or the "Blue Screen of Death". This rather doom-laden approach often leaves users fearing that civilisation is over and raising stress levels unnecessarily. In bxp software we deploy a crack team of Hamsters instead. In the background we are emailed all the technical information that lead the user to that error, but the user is presented with a friendly message and a pointer as to next probable steps. Below is our cast of hamsters with their resumes.
A lot of consideration went into the social engineering aspect of choosing the hamsters to reduce stress when using a computer system. The hamsters don't show up all that often but it is important to know that there are mountains of alerts which keep the BE support teams vigilant.
Not everyone likes images of hamsters, so it is possible to turn the hamsters off system wide. If you prefer not to see the hamster images contact your System Champion who can request the change.
= 500 - Programming or System Error Hamster - Aspara"GUS" =
These are system error messages and the highest priority of the BE support team. He receives immediate action and your account manager will usually contact your system champion System Champion direct. We refer to Gus as our Green Hamster, due to the image background and the non-alarming nature of the colour green. There are a few varieties of green with BE that you System Champion will receive. Green, Lime, Emerald and Jade. All are treated with equal importance but signify different areas of issue. All of them are immediately handled by the BE support team.
= 000 - Engine Security Hamster - "BO"ld =
If someone attempts to use some part of the system to which they have not been granted access, Bo will appear. He will send details of the IP address, username and system to the support team and the client system championSystem Champion. Contact your system champion System Champion for permission to access this part of the system.
= 001 - Resource Security Hamster - Luke =
Like Bo, Luke appears when a user attempts to access a campaign or eCourse without permission. Luke will inform the support team and the client system champion System Champion automatically. Contact your system champion System Champion for permission to access this resource.
= 003 - Help ME! Hamster - Ginger =
When a user requests Help from the Public web site or within a BE system, a Ginger email is created. Gingers are second in priority action to Gus hamsters. The primary course of action for a user is to follow up with the system champion System Champion ASAP.
= 005 - eCourse Asset Hamster - The Earl =
When trying to access a resource in an eCourse, that isn't available to you account, The Earl appears. Just as with Bo and Luke, an email is sent to the support team and the client system championSystem Champion. Contact your system champion System Champion for permission to access this resource.
