Changes

These are system error messages and the highest priority of the BE support team. He receives immediate action and your account manager will usually contact your system champion direct.

If someone attempts to use some part of the system to which they have not been granted access, Bo will appear. He will send details of the IP address, username and system to the support team and the client system champion. Contact your system champion for permission to access this part of the system.

Like Bo, Luke appears when a user attempts to access a campaign or eCourse without permission. Luke will inform the support team and the client system champion automatically. Contact your system champion for permission to access this resource.

When a user requests Help from the Public web site or within a BE system, a Ginger email is created. Gingers are second in priority action to Gus hamsters. The primary course of action for a user is to follow up with the system champion ASAP.

Ida is associated with the suggestion box and will encourage you to be as creative as possible.

When trying to access a resource in an eCourse, that isn't available to you account, The Earl appears. Just as with Bo and Luke, an email is sent to the support team and the client system champion. Contact your system champion for permission to access this resource.