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A worklist is the equivalent of a tick box exercise, i.e. when the work is done, it disappears from the list. Except instead of a tick, you go into the record, choose an outcome and this which triggers the removal of the item.
The versatility of worklists lies in the fact that they can be re-purposed very easily. Again, as an example, changing the filters in an Excel spreadsheet is very simple to do.
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