Anonymous, bureaucrat, administrator
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Each user is given access to projects that have been set up and can select from the work types.
The system can store billable and non-billable work. So when a report is done for a client at the end of the month it becomes very clear how many extra hours you have put into the project and not charged for.
= Managing Change =
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So how does a Project come to be? They all come to light as a result of a request from a client. Maybe inspired by a client or a Business Development manager on behalf of a client, but it is a request into the Project Manager that gets the ball rolling. All n One is no different in this regard.
We operate a very clear program of triage for requests coming in. [[Bxp_Support_Triage_Process]] This is supported operationally by a tool called LogicFlow which provides clear branches for how the request is to be handled. [[Module_-_LogicFlow]] Where it is a request to be investigated, which could become a project, it is converted to a "ticket".
All tickets are logged in a custom form built for All n One's needs.
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Ticketing and trouble shooting