Anonymous, bureaucrat, administrator
7,528
edits
Changes
From All n One's bxp software Wixi
no edit summary
From this matrices of appropriate offers can be applied automatically. Customers can be grouped easily into categories such as Bronze, Silver, Gold, Platinum etc. Retention packages are then appropriate to the grouping. [[File:exampleTelcos_001.jpgpng|frame|captionImproving Customer Retention]]
Where first call resolution is a primary goal instant tracking of cases is instantly available. [[File:Case management report.png|frame|Improving Customer Retention]]
Material is loaded into bxp about operation 1s products, services and most importantly procedures. Tracking is automatically set up to record which users have been through the material. Testing is provided to perform simple checks to ensure information retention. Communications tools are then used to facilitate FAQ discussions without the need to remove staff from current operations.
[[File:Telcos_002.png|frame|Improving Customer Retention]]
The eLearning module of bxp was deployed and used by Team Leads to collate initial material and begin documentation procedures with minimal operational impact and kept turn around time of the project to days instead of weeks.
