Changes

== Support framework | SLAs ==

== System Champions ==

At the start of a roll out of BEbxp, we will request you appoint a System Champion. The System Champion will agree to review all relevant training material and be the internal point of contact for the company. In larger organisations there will be additional Champions. To date, one System champion per 250 users seems to be the norm.

== New Developments =Approved Contacts =

Central to our customer retention strategy Where a system champion is our desire going to keep pace be the one who gets in contact with the rapidly changing needs of our customer base. New functionality suggested to All n One (and which we the bxp software support teams, they may not have permission to authorise paid work. Paid work is usually authorised by more specifically nominated contacts.  To facilitate the support mechanisms in bxp, every user in a client instance of bxp has a flag. * Is System Champion? True | False* Is Authorised Contact? True | FalseYou can see would have broad appeal) is added as this flag here [[Create_a_User#Block_2_-_Primary_Contact_Details]]  When a project user contacts support these flags will be used to determine the development queue. Developed projects which modify or enhance existing functionality are circulated permissions and levels of support afforded to existing and potential clients by account managers or made available on our websitethe person contacting. 

For more information Central to our customer retention strategy is our desire to keep pace with the rapidly changing needs of our customer base. New functionality suggested to All n One (and which we can see would have broad appeal) is added as a project to the development queue. Developed projects which modify or enhance existing functionality are circulated to existing and potential clients by account managers or made available on our triage process please see [[Business_Express_Support_Triage_Process]]website.

Where a request to support, is This model of development means that clients enjoy many system upgrades at no additional cost. We do not an error or mistake, then development may need take customer retention for granted and we continually strive to be employed add value to provide a working solutionour clients’ businesses. For more information on our development process and consultancy support please review [[Understanding_Business_Express_Development_and_All_n_One_Consultancy]]