Changes

It is feasible to see Phase 1 operational in two days, however staff training is client dependant. Phase 2 is a process managed over two months, with operational goals also specific to client requirement. Phase 2 usually begins from the first second of contact management. Phase 3 is usually reviewed and implemented after the first couple of months of operation.

Now with all of the contacts successfully managed we have reporting to analyse our work and help us even further refine how we manage our contact.

== Phase 2 ==