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There are numerous solutions availables available to do this https://www.google.ie/?gws_rd=ssl#q=fax+to+email
=== D. Inbound Website Query - Operations - Billing enquiry ===
It is possible for websites to directly read from and write to any Form within bxp. This is done through the BEAPI [[BEAPI]]. Full instructions on integration is done through the API iteslf.
Whoever looks after your website will be able to interpret the API and tell you how long it will take to integrate.
An extremely simple setup is to put an enquiry form on the website. This form will create a record directly in the form.
Alternately entire, account management and customer relationship management can be a custom build with bxp being the secure database for your very public website.
=== E. Inbound Post - Operations - Widget operation ===
Handling post is also simple. We provide an entire scenario on the options available for the Post Room. [[Scenario_-_bxp_and_the_Post_Room]]
=== F. Inbound Social Media - Operations - Troubleshooting ===
Social media interaction also can be converted to email and managed through the email mechanism above. Integrating with Linked In, Facebook and Twitter with step by step instructions is available through our Scenario [[Scenario_-_bxp_and_Social_Media]]
=== G. Inbound Live Web Chat - Projects - Widget solution design ===
Integrating a LiveChat solution is done exactly the same as integrating the phone system.
There are many LiveChat options such as those listed on http://blog.crazyegg.com/2013/08/05/7-live-chat-software-solutions/
=== H. Outbound Phone Call - Projects - Project support enquiry ===
Building an outbound campaign is fully detailed in our training documentation. [[Contact_Centre_Training]]
* CC-1-3 Introduction to Blended Form Structure
* CC-1-5 Introduction to Form Outcomes
* CC-2-2 Data import management
* CC-2-3 Outbound contact management
= Reporting =
This area alone is vast. We cover this in our Start Here article [[Reporting_-_Start_Here#Form_Reports]]
[[Category:Scenario]]
