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== Learning and Development ==
=== Training Courses ===
* 2014-03-17 - ''EL'' - QA-1-2 Developed [[Quality_Assurance_Training]]
* 2014-01-07 - ''PL'' - CC-1-1 Developed [[Contact_Centre_Training]]
* 2013-12-19 - ''PL'' - CC-4-1 Developed [[Contact_Centre_Training]]
=== Whitepapers ===
* 2013-12-02 - ''PL'' - Whitepaper - bxp software - Using BE to send emails on behalf of others v1-2
