Scenario - bxp for the Financial Sector
Contents
1 Introduction
bxp provides an enormous tool kit to be able to address the operational challenges of the financial sector. Where contact and customer service are second only to compliance having a tool kit like bxp enables a financial business innovate and continuously improve whilst also complying with the highest and most difficult of rules and regulations.
2 Examples of clients using / have used this solution
3 Areas
bxp is a flexible toolkit which can and has been applied in many different ways by various different departments within financial services companies.
Most of our projects have begun as tactical programs / issues for teams circa 10 to 20 staff which have grown to be strategic business wide solutions.
3.1 Compliance
3.1.1 Role: Security adherence
3.1.2 Role: Person-centric design
3.1.3 Role: Compliance delivery
3.1.4 Role: CTI integration
3.2 Sales
3.2.1 Role: SalesForce.com replacement
3.2.2 Role: BPO management solution
3.2.3 Role: Next Best Action (NBA) Support
3.2.4 Role: Sales operation analysis
3.3 Customer Care
3.3.1 Role: Customer retention program management (Outbound)
3.3.2 Role: Customer education programs (Outbound)
3.3.3 Role: Customer retention tool (Inbound)
3.3.4 Role: Case Management for Customer Care
3.3.5 Role: Debt collection management
3.4 Training / Quality
3.4.1 Role: Training and compliance management
3.4.2 Role: Gamification and Staff development
3.5 Data Warehousing / Business Intelligence
3.5.1 Role: Data Source management
3.5.2 Role: Data analytics
3.5.3 Role: Inter-Supplier service delivery
3.6 Marketing
3.6.1 Role: Digital marketing spend tracking
3.6.2 Role: Satmetrix NPS facilitating tool
3.6.3 Role: Scheduled Marketing tool
3.6.4 Role: Mass Marketing tool
3.7 Field Work
3.7.1 Role: Fields Sales
3.7.2 Role: Web enabling legacy IT solutions
3.7.3 Role: Customer retention management
3.8 Back Office
3.8.1 Role: Robotix solutions
http://www.irpanetwork.com/what-is-robotic-process-automation/
4 Conclusion
bxp is an awesome toolkit for any business, let alone Financial Services companies. All n One's experience puts it in a unique position of understanding the industry and operational requirements. See how we can make you money, save you money and set you apart from your competition. Let us help you make compliance and business management a single click of a button. Chat to us today on +353 1 429 4000, just ask for Nick.