Module - FrontDesk

FrontDesk is a contact logging solution for reception and missed contact scenarios.

The engine allows every user with a login to bxp software (bxp) to customise how they are contacted. When a missed contact occurs, whoever takes the contact, can leave a message for the desired recipient.

People keep their own contact details up to date to ensure relevance of contact details. The engine also provides a company phone book and other useful search facilities.

The process is:

1. A person sets up their settings
2. From this point on, anyone else with access to FrontDesk can log a contact for that user.

1 Edit my Settings

Main Menu > FrontDesk > My Contacts > Edit my settings >

• Out of Office Message : This message allows you to leave custom messages for those taking contacts.

1.1 In office hours

• Choose Contact Method: During office hours how would you like to be communicated with. The recommended and most usual for this scenario is email.
  • Email: Email only
  • Text: SMS only
  • Both: This will send an email and an SMS message.
  • None: no text or email. You choose to remember to go in and check for messages yourself.
• E-mail:
• Mobile number: The full mobile number to send you messages on for when using SMS or both.

1.2 Out of office hours

As per in office hours, but the settings can be complete different.

1.3 Options

Delay Sending: Applies to SMS messages only and will delay till the end of the current time period, e.g. night messages are sent at 09:00, as per the example, day messages are sent at 17:00 Allow Urgent Override: SMS message delaying can be overridden for very important messages.

1.4 Office Hours

Allows you to put in your working hours for the week. It can be modified at any time.

For weekends and holidays where you are not working set the start and end times to be 00:00 which will use the out of office hours all the time. If on holiday change the out of office to email or none to prevent you getting text messages over your break.

2 Log a new Contact