Difference between revisions of "Scenario - bxp for Contact Centres"
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Philip Lacey (talk | contribs) m (Philip Lacey moved page Can BE be used in Contact Centres? to Scenario - BeX for Contact Centres: Unification of titles to include the key word Scenario) |
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| − | With over 50 combined years of contact centre experience amongst the system architects, | + | With over 50 combined years of contact centre experience amongst the system architects, bxp’s contact centre management modules were built to be the operational answer to every call centre managers data requirements. |
Revision as of 17:31, 10 September 2016
With over 50 combined years of contact centre experience amongst the system architects, bxp’s contact centre management modules were built to be the operational answer to every call centre managers data requirements.
We understood that what was needed was a tool that was flexible, robust and made reporting easy. By drastically reducing the requirement for IT involvement and granting real time reporting to team leads, supervisors and clients, BE gives a strong competitive advantage to outsourcers.
So what can BE do for contact centres?
- Inbound Campaigns
- Outbound Campaigns
- Blended Campaigns
- Call Script Management
- Case Management
- Marketing Campaigns
- Sales Pipeline
- Membership database management
- Contact List management
- Prospecting List management
- Customer Relationship Management (CRM)
- Contact Management
- Data Entry Management
