Revision as of 18:24, 2 February 2016

1 Overview

This article comes from CC-1-3 Introduction to the Blended Form Structure

2 Forms

Data in bxp is stored in a collection of database tables which can be referred to as a campaign or database but is called a Form by All n One. Every form has its own unique id known as a Form Id.

The data in these forms is managed through a number of modules:

• Inbound Contact
• Outbound Contact
• Case Management
• Testing Centre
• Quality Assurance
• Survey

The management of all forms is done through the Form Management module. Each form has its own unique Id which is represented as X in this article. In every form in bxp, there are two key separate elements: Records and Contacts.

A record is a set of data for one element, like a customer. You can store as many pieces of information (fields) as you like for one record. Fields in a record usually contain:

• Id A unique reference for the customer
• Firstname The firstname of the customer
• Surname The surname of the customer
• Home Phone The home phone number for customer
• Work Phone The work contact phone number for the customer
• Mobile The mobile phone number for the customer
• Email The primary contact email address for the customer

Looking at the following table of records

Each line of information is a record. bxp builds a table to store these records. A table can also be considered like an Excel spreadsheet. Each row in the spreadsheet is a record.

bxp calls these records Campaign DAta records (CDA).

bxp can also capture contacts with these records. Each contact with a customer is stored in a separate table just for contacts. The contact is linked back to the appropriate record by its CDA Id. So for a sample of three contacts with Nick Wheeler, the contacts table might contain:

bxp calls these records Campaign CaLls records (CCL).

Each CDA may have anything from none to many CCLs.