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# The earliest activity in this campaign is: (Date)
# The most recent activity in this campaign is: (Date)
*A list of '''Active Outcomes''' will be displayed on the screen and a list of '''Finished Outcomes''' will be displayed on the screen.
*In the Active Outcome section, hover the mouse over the number under first attempt.
*When you click on this number it will hand the next record in the system to the agent to complete.
==='''Set the Current working outcome by periodPeriod'''===*Here you can choose the current set of records to be managed during a certain period of time. *Choose the time period in which you would like to manage recordsdates.
*Choose the case.
# The current working attempt is: (Number of attempts on this outcome)
# The earliest activity in this campaign is: (Date)# The most recent activity in this campaign is: (Date)*A list of '''Active Outcomes''' will be displayed on the screen and a list of '''Finished Outcomes''' will be displayed directly below the active outcomes on the screen for the during that period chosenof time.
*In the Active Outcome section, hover the mouse over the number under first attempt.
*You will see that it is a clickable link.
*To put these records in the queue to be processed by an agent, When you click on this number it will hand the link.*The case will join next record in the queue and will be handed system to the agent to complete.*All Completed Outcomes will be displayed in the Finished Outcomes list.
==='''Create custom contact group'''===