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Case Management

289 bytes added, 11:14, 27 March 2012
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# The Sequence ID number
# The Outcome
# The number of Attempts attempts made on this outcome
# The records left to process
 
==='''Agent - Incomplete Record Report'''===
*Choose the case.
*A report will be displayed on the screen.
*This report shows all agents and their Incomplete records.
*If there are no incomplete records fro any agent, then no report will be displayed.
 
==='''Reassign Reminders'''===
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