Revision as of 21:08, 21 May 2014

1 The Hamsters

From time to time, any system will generate an error message. Most IT systems use "Fatal Error", "Run For The Hills" or the "Blue Screen of Death". This rather doom-laden approach often leaves users fearing that civilisation is over and raising stress levels unnecessarily. In bxp software we deploy a crack team of Hamsters instead. In the background we are emailed all the technical information that lead the user to that error, but the user is presented with a friendly message and a pointer as to next probable steps. Below is our cast of hamsters with their resumes.

1.1 404 - White Hamster - Snowflake

This error message is usually generated by a user typing in the wrong address in the address bar of the browser. Check and try again.

1.2 500 - Green Hamster - Aspara"GUS"

These are system error messages and the highest priority of the BE support team. He receives immediate action and your account manager will usually contact your system champion direct.

1.3 000 - Black Hamster - "BO"ld

If someone attempts to use some part of the system to which they have not been granted access, Bo will appear. He will send details of the IP address, username and system to the support team and the client system champion. Contact your system champion for permission to access this part of the system.

1.4 001 - Black Hamster - Luke

Like Bo, Luke appears when a user attempts to access a campaign or eCourse without permission. Luke will inform the support team and the client system champion automatically. Contact your system champion for permission to access this resource.

1.5 003 - Red Hamster - Ginger

When a user requests Help from the Public web site or within a BE system, a Ginger email is created. Gingers are second in priority action to Gus hamsters. The primary course of action for a user is to follow up with the system champion ASAP.

1.6 004 - Blue Hamster - Ida

Ida is associated with the suggestion box and will encourage you to be as creative as possible.

1.7 005 - Grey Hamster - The Earl

When trying to access a resource in an eCourse, that isn't available to you account, The Earl appears. Just as with Bo and Luke, an email is sent to the support team and the client system champion. Contact your system champion for permission to access this resource.

1.8 The growing family

If you own a hamster, or have cute photos of one you'd like incorporated into the system, please let us know. The hamster family is growing all the time as we strive to deliver better feedback to our system users.

No Hamsters were harmed in the creation of this site, although The Earl got a bit grumpy when we took his picture.