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Troubleshooting a Case

32 bytes added, 15:29, 28 March 2012
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*If the outcome was Complete, it will appear in the Finished Outcomes list.
==='''Clicking back on a page''' or '''Clicking out of a Page'''===
*If you click back on a case when it is open '''before''' saving the details with an outcome, it will be '''Taken to Process'''.
*Therefore, you must follow the steps as above.
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