Difference between revisions of "Quality Support Options"

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If assessments are preloaded, i.e. there is a list of assessments to be processed, how are those assessments shared out to the assessors.
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A vital part of any assessment is to provide feedback to the person.  This comes in a number of forms.
  
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# None
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# Coach
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# SMARTER
  
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There are a number of strategies available:
 
  
  
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# First Come
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== None ==
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# Equal Distribution - All
 
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# Equal Distribution - Not my Group
 
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# PreLoaded
 
  
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For this approach no recording of feedback and support is recorded within bxp software.  This strategy can be used if records are stored in a 3rd party external system / HR system.
  
  
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== First Come ==
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== Coach ==
  
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This strategy means that when the assessor sets to performing an assessment, they will be presented with the next available assessment. This is similar in operation to the outbound contact module method of "Take Next Record" management
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This approach allows for a date and time to be recorded for when a Coach has performed a feedback session with a person on the assessment.
  
  
  
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== Equal Distribution - All ==  
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== SMARTER ==
  
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This strategy allows for records to be equally distributed to all assessors.  The system will go through each assessment and sequentially allocate (in rotation)  the assessors to the loaded assessments. This ensures the fairest distribution of assessments to be performed.
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The SMARTER engine is a unique engine to bxp software.  Goals should be SMART.  [[[http://en.wikipedia.org/wiki/SMART_criteria]]]
  
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## S - Specific – target a specific area for improvement.
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## M - Measurable – quantify or at least suggest an indicator of progress.
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## A - Assignable – specify who will do it.
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## R - Realistic – state what results can realistically be achieved, given available resources.
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## T - Time-related – specify when the result(s) can be achieved.
  
  
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== Equal Distribution - Not my Group ==
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All n One extend this acronym with its custom interpretation of:
  
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This strategy performs in similar operation to the "Equal Distribution - All" strategy however if the person being assessed is in the same Organogram Group as the assessor, the assessment will be assigned to a different assessor.  This can ensure objectivity.  This strategy can result in some assessors receiving more assessments than others.
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## E - Engine – Engine driven to reduce the amount of time between assessment and improvement
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## R - Reviewable - Easily reported on, revisited and evaluated without undue administrative overhead
  
  
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By tying each question in an assessment to an eCourse or external resource, when a question is failed, a custom learning plan is automatically generated.
  
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== PreLoaded ==
 
  
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This strategy assumes that the loaded assessments are already flagged for the appropriate assessors and no distribution mechanism is applied.
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The SMARTER engine will immediately place the customised learning plan into the Reminders section of the person for action immediately.

Revision as of 23:58, 15 March 2014

A vital part of any assessment is to provide feedback to the person. This comes in a number of forms.

  1. None
  2. Coach
  3. SMARTER


1 None

For this approach no recording of feedback and support is recorded within bxp software. This strategy can be used if records are stored in a 3rd party external system / HR system.


2 Coach

This approach allows for a date and time to be recorded for when a Coach has performed a feedback session with a person on the assessment.


3 SMARTER

The SMARTER engine is a unique engine to bxp software. Goals should be SMART. [[[1]]]

    1. S - Specific – target a specific area for improvement.
    2. M - Measurable – quantify or at least suggest an indicator of progress.
    3. A - Assignable – specify who will do it.
    4. R - Realistic – state what results can realistically be achieved, given available resources.
    5. T - Time-related – specify when the result(s) can be achieved.


All n One extend this acronym with its custom interpretation of:

    1. E - Engine – Engine driven to reduce the amount of time between assessment and improvement
    2. R - Reviewable - Easily reported on, revisited and evaluated without undue administrative overhead


By tying each question in an assessment to an eCourse or external resource, when a question is failed, a custom learning plan is automatically generated.


The SMARTER engine will immediately place the customised learning plan into the Reminders section of the person for action immediately.

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