Difference between revisions of "Module - Case Management"
From All n One's bxp software Wixi
Philip Lacey (talk | contribs) |
Philip Lacey (talk | contribs) |
||
| Line 14: | Line 14: | ||
[[Category:Topic:About bxp]] | [[Category:Topic:About bxp]] | ||
[[Category:Module Overview]] | [[Category:Module Overview]] | ||
| + | [[Category:Module Specific:Case Management]] | ||
Latest revision as of 01:08, 10 November 2014
Case management is a combination of Inbound, Outbound and Blended functionality, with some added features to facilitate timing based reports.
Cases can be created in Inbound and Outbound and then managed operationally in Inbound, Outbound or in Case Management.
Case adds extra considerations when dealing with multi-contact cases and their associated reporting.
Case Management specifically allows submitted forms to be managed as cases with full timed reporting
