Difference between revisions of "Form Management"
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Philip Lacey (talk | contribs) (Created page with "'''Form Management Menu''' In the section Form Management Menu, the following functionality occurs: *Submit a Form *My Forms =='''Submit a Form'''==") |
Philip Lacey (talk | contribs) |
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=='''Submit a Form'''== | =='''Submit a Form'''== | ||
| + | *Please Select from the from you wish to use from the dropdown menu provided. | ||
| + | *When you have selected the form, the form will open on screen. | ||
| + | *Fill in the form. | ||
| + | *Submit the form. | ||
| + | |||
| + | '''NOTE''' - This is a good way of keeping record of a teams holiday requests. | ||
| + | |||
| + | =='''My Forms'''== | ||
| + | *Choose a case to view forms. | ||
| + | *Enter the case ID into the text box. | ||
| + | *Choose the outcome you wish to render the case with. | ||
| + | *Render the case. | ||
| + | |||
| + | |||
| + | [[Category:Topic:Contact Centre]] | ||
| + | [[Category:Module Specific:Form Management]] | ||
| + | [[Category:Module Specific:Case Management]] | ||
| + | [[Category:Topic:Case Management]] | ||
Latest revision as of 00:36, 10 November 2014
Form Management Menu
In the section Form Management Menu, the following functionality occurs:
- Submit a Form
- My Forms
1 Submit a Form
- Please Select from the from you wish to use from the dropdown menu provided.
- When you have selected the form, the form will open on screen.
- Fill in the form.
- Submit the form.
NOTE - This is a good way of keeping record of a teams holiday requests.
2 My Forms
- Choose a case to view forms.
- Enter the case ID into the text box.
- Choose the outcome you wish to render the case with.
- Render the case.
