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*Depending on the outcome selected, it may need to be processed further (Incomplete), therefore it will be placed back on the stack for further processing.
*Or it may not need to be processed further (Complete), therefore will be placed in the Finished Outcome list.
'''NOTE''' - All cases '''MUST''' be saved with an Outcome. If they are not saved, i.e. an agent clicks back or goes back to main menu, then the case will be '''Taken to Process''' in the Active Outcomes list.
==='''Look up a case'''===
==='''Clear contact queue'''===
*Choose a case.
*Be sure that you that you want to clear the queue for this case.*Confirm queue reset.*Reset queue.