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From All n One's bxp software Wixi
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# Click on the number under the last attempt in the stack, which will cause this case to be put back in the queue to be processed.
# Now when an agent goes to process a case, this case will be handed back.
*If the outcome is '''Complete''', the case will appear in the '''Finished Outcomes''' stack list under that outcome name.'''NOTE''' - All cases '''MUST''' be saved with an Outcome. If they are not saved, i.e. an agent clicks back or goes back to main menu, then the case will be '''Taken to Process''' in the Active Outcomes list.
==='''Profile a case'''===
