Difference between revisions of "Reporting Dashboards"

Latest revision as of 00:10, 10 November 2014

1 Reporting Dashboards

1. Reporting – Case Management
2. Reporting – eCourse
3. Reporting – Inbound
4. Reporting – Outbound
5. Reporting – Quality Assurance
6. Reporting – Security
7. Reporting – Survey
8. Reporting – Testing

1.1 Reporting – Case Management

1. Current Period Analysis
2. Current status
3. Data report by period by outcome
4. Data report – all contacts – by group
5. Cases timings
6. Cases – still open
7. Cases – open cases
8. Cases – Exception cases
9. Cases – Reopened Cases
10. Cases – All Cases

1.2 Reporting – eCourse

1. Top 5 most read pages this month
2. Snapshot – all users by eCourse with testing results
3. User view audit report
4. Security profile of course
5. Page view report by period
6. Security profile a book

1.3 Reporting – Inbound

1. Campaign Status
2. Reminders – by period
3. Reminders – By individual
4. Data report by period by outcome
5. Current Status
6. Period Analysis
7. Data report – all contacts – by group

1.4 Reporting – Outbound

1. Campaign Status
2. Reminders – By Period
3. View contact queue
4. Records out with agents
5. Current Status
6. Period analysis
7. Data report by period by outcome
8. Data report – All Contacts – By Group

1.5 Reporting – Quality Assurance

1. My team overall profile
2. My team profile by user
3. Data report by period by outcome
4. Data report – All Contacts – By Group
5. Current Status
6. Period Analysis

1.6 Reporting – Security

1. Profile user
2. Control bar profile
3. Usage last login
4. User status
5. System campaigns
6. My pending requests

1.7 Reporting – Survey

1. Data report by period by outcome
2. Current Status
3. Period Analysis

1.8 Reporting – Testing

1. Exam – Overall profile
2. Exam- Individual profile
3. Exam – Student profile
4. Exam – Profile access to an Exam