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# The earliest activity in this campaign is: (Date)
# The most recent activity in this campaign is: (Date)
*A list of '''Active Outcomes''' will be displayed on the screen and a list of '''Finished Outcomes''' will be displayed directly below the active outcomes on the screen for the period chosen.
*In the Active Outcome section, hover the mouse over the number under first attempt.
*You will see that it is a clickable link.
*When you To put these records in the queue to be processed by an agent, click on this number it the link.*The case will hand join the next record in the system queue and will be handed to the agent to complete.*All Completed Outcomes will be displayed in the Finished Outcomes list.
==='''Create custom contact group'''===