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*In order to put this case back in the queue to be processed:
# Go to '''Queue Management''' -> '''Set the Current working Outcome''' -> '''Choose the case'''
# This Incomplete record has now been placed on the stack in the Active Outcomes list under the outcome selected.
# Click on the number under the last attempt in the stack, which will cause this record to be put back in the queue to be processed.
# Now when an agent goes to process a case, this record will be handed back to be processed.