Difference between revisions of "Quality Support Options"

Revision as of 03:10, 22 March 2014

A vital part of any assessment is to provide feedback to the person. This comes in a number of forms.

1. None
2. Coach
3. SMARTER

The option for setting the type is done from Main Menu > Form Management > Form - Primary Management > Form - Edit > Choose your Form > From the console on the left choose Quality Options > Support Options section > Support Options

1 None

For this approach no recording of feedback and support is recorded within bxp software. This strategy can be used if records are stored in a 3rd party external system / HR system.

2 Coach

This approach allows for a date and time to be recorded for when a Coach has performed a feedback session with a person on the assessment.

3 SMARTER

The SMARTER engine is a unique engine to bxp software. Goals should be SMART. [[[1]]]

• S - Specific – target a specific area for improvement.
• M - Measurable – quantify or at least suggest an indicator of progress.
• A - Assignable – specify who will do it.
• R - Realistic – state what results can realistically be achieved, given available resources.
• T - Time-related – specify when the result(s) can be achieved.

All n One extend this acronym with its custom interpretation of:

• E - Engine – Engine driven to reduce the amount of time between assessment and improvement
• R - Reviewable - Easily reported on, revisited and evaluated without undue administrative overhead

By tying each question in an assessment to an eCourse or external resource, when a question is failed, a custom learning plan is automatically generated.

The SMARTER engine will immediately place the customised learning plan into the Reminders section of the person's BE account for action immediately.