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*Go to '''My Cases''' -> '''Look up a Case''' -> '''Choose the case''' -> '''Find the record ID'''
*Save the case with an outcome.
*Go to '''Queue Management ''' -> '''Set the current working outcome ''' -> That case has now been taken off from the '''Taken to Process ''' outcome list and placed in the outcome that you selected.
*If the outcome was Incomplete, it will appear in the Active Outcomes list.
*If the outcome was Complete, it will appear in the Finished Outcomes list.