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Created page with "This is a simple quide to help you troubleshoot any issues with '''Cases'''. =='''Can't see the Outcomes in the '''Active Outcomes''' list'''== *If you want to look up a case..."
This is a simple quide to help you troubleshoot any issues with '''Cases'''.
=='''Can't see the Outcomes in the '''Active Outcomes''' list'''==
*If you want to look up a case but don't necessarily want to do anything with the case, you '''MUST''' still save this case with an outcome before leaving the page.
*If you '''DO NOT''' save this case with an outcome, it will be '''Taken to Process'''.
*Therefore when you go to set the current working outcome now, it will be in the Taken to Process outcome in the Active Outcomes list, and not in the Outcome it was originally saved under.
=='''Can't see the Outcomes in the '''Active Outcomes''' list'''==
*If you want to look up a case but don't necessarily want to do anything with the case, you '''MUST''' still save this case with an outcome before leaving the page.
*If you '''DO NOT''' save this case with an outcome, it will be '''Taken to Process'''.
*Therefore when you go to set the current working outcome now, it will be in the Taken to Process outcome in the Active Outcomes list, and not in the Outcome it was originally saved under.