1 Types

bxp software has a number of different form types it manages which provide storage infrastructure for the following types:

Type	Description	Link
Inbound	For all forms of inward contact	Contact_Centre_Training CC-1-3 provides detailed training
Outbound	For all forms of outward contact	Contact_Centre_Training CC-1-3 provides detailed training
Blended	When in and out are used with the same data set	Contact_Centre_Training CC-1-3 provides detailed training
Case Management	Where time is the major factor of contact	Contact_Centre_Training CC-4-4 provides detailed training
Exam	For testing and eLearning purposes
Survey	For surveys and questionnaires
Quality Assurance	For quality control management	Quality_Assurance_Training QA-1-3 provides detailed training

2 What to use where

You can find out more about the different types by clicking the link types after each of the above items.

This field is a Form Primary Type Form_Primary_Options