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! style="width:35%;" | Training
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| 1. || Is the form live? || [[Form_-_Advanced_Settings#Access|Form - Advanced Settings#Access]]
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| 2. || Is the form an appropriate type (inbound, outbound, blended) ? || [[Bxp_Form_Types|Bxp Form Types]]
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| 3. || Are the dates on the form active for the correct period? || [[Bxp_Form_Types|Bxp Form Types]]
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| 4. || Have call back supporting elements been turned on and available to agents? || [[Reminders#Call_backs|Reminders#Call backs]]
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| 5. || Is there an eCourse detailing what management and operational parameters are to be used when the team lead is managing the outbound stacks? (outbound only) || [[Outbound_-_Queue_Management|Outbound - Queue Management]]
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| 6. || Has the initial stack been set? || [[Outbound_-_Queue_Management#Set_the_current_working_outcome|Outbound - Queue Management#Set the current working outcome]]
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| 7. || Has the team lead been trained on what goes into managing stacks? || [[Outbound_-_Queue_Management|Outbound - Queue Management]]
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