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= Overview =
Queue Communications allows for group communication to be performed on a group that has been is being queued up for contact.
This facility allows, for example, a text message to be sent to a group of mobiles saying that a call is coming sometime soon to follow up on some event.
= Previous manual process =
This can be done via a Group send within the communications centre. The concept started as a manual process for a client but it would be a zero cost option (bar the price of the SMS if SMS used). In could be built as a step into an existing process.
[[Group_Form_Sending]]
Perform the following steps:-
# Set the Call Queue
# Navigate to the [[File:047.png]] Communications Centre module
# Click ''SMS Sending > Campaign – Send a Campaign SMS''
# Select the desired form
# Set the field that contains the mobile phone number
# Group the records to be the same as the ones added to the call stack (See image below)
# Click Group Recipients button
# Type in the message and click Send SMS
[[File:Queuecomms_001.png|800px]]
* Replace A with the desired status
* Replace B with the desired number of attempts
= Using Queue Comms =
[[Category:Module Specific:Form Management]]
[[Category:Topic:Communications]]