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Contact Centre Training

1,215 bytes added, 21:42, 7 August 2016

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Our training courses available are:

 

== Level 1 ==

Topic 1 CC-1-1

Introduction to bxp software [http://www.bxpsoftware.com/training/CC-1-1%20-%20Introduction%20to%20Business%20Express%20v1-6.pdf]

{| class="wikitable"! style="width:10%" | Topic! style="width:10%" | Code! style="width:40%" | Title! style="width:20%" | Link! style="width:20%" | Document|-| Topic 1 || CC-1-1 || Introduction to bxp software || || [http://www.bxpsoftware.com/training/CC-1-1%20-%20Introduction%20to%20Business%20Express%20v1-6.pdf]|-| Topic 2 || CC-1-2 || Introduction to Contact Centres || || [http://www.bxpsoftware.com/training/CC-1-2%20-%20Introduction%20to%20Contact%20Centres%20v1-4.pdf]|-| Topic 3 || CC-1-3 || Introduction to Blended Form Structure || || [http://www.bxpsoftware.com/training/CC-1-3%20-%20Introduction%20to%20Blended%20Form%20Structure%20v1-3.pdf]|-| Topic 4 || CC-1-4 || Introduction to Contact Centre Reporting || || [http://www.bxpsoftware.com/training/CC-1-4%20-%20Introduction%20to%20Contact%20Centre%20Reporting%20v1-2.pdf]|-| Topic 5 || CC-1-5 || Introduction to Form Outcomes || || [http://www.bxpsoftware.com/training/CC-1-5%20-%20Introduction%20to%20Form%20Outcomes%20v1-0.pdf]|-|}

Topic 3 CC-1-3 Introduction to Blended Form Structure [http://www.bxpsoftware.com/training/CC-1-3%20-%20Introduction%20to%20Blended%20Form%20Structure%20v1-3.pdf]== Level 2 ==

Topic 4 CC-1-4

Introduction to Contact Centre Reporting [http://www.bxpsoftware.com/training/CC-1-4%20-%20Introduction%20to%20Contact%20Centre%20Reporting%20v1-2.pdf]

{| class="wikitable"! style="width:10%" | Topic 5 ! style="width:10%" | Code! style="width:40%" | Title! style="width:20%" | Link! style="width:20%" | Document|-| Topic 1 || CC-2-1 || Security and Custom Interface configuration || || [http://www.bxpsoftware.com/training/CC-2-1%20-%20Security%20and%20Custom%20Interface%20configuration%20v1-4.pdf]|-| Topic 2 || CC-2-2 || Data import management || [[Form_-_Data_Import]] || |-| Topic 3 || CC-2-3 || Outbound contact management || || [http://www.bxpsoftware.com/training/CC-2-3%20Outbound%20contact%20management%20v1-0.pdf]|-5 Introduction to Form Outcomes | Topic 4 || CC-2-4 || Data Profiling - Custom reporting (CC) || || [http://www.bxpsoftware.com/training/CC-12-54%20Data%20Profiling%20-%20Introduction20Custom%20to20reporting%20Form%20Outcomes20(CC)%20v1-0.pdf]|-| Topic 5 || CC-2-5 || Logic management || [[Logic_Management]] || |-|}

== Level 2 ==

Topic 1 CC-2-1

Security and Custom Interface configuration [http://www.bxpsoftware.com/training/CC-2-1%20-%20Security%20and%20Custom%20Interface%20configuration%20v1-4.pdf]

Topic 2 CC-2-2

Data import management [[Form_-_Data_Import]]

Topic 3 CC-2-3

Outbound contact management [http://www.bxpsoftware.com/training/CC-2-3%20Outbound%20contact%20management%20v1-0.pdf]

Topic 4 CC-2-4

Data Profiling - Custom reporting (CC) [http://www.bxpsoftware.com/training/CC-2-4%20Data%20Profiling%20-%20Custom%20reporting%20(CC)%20v1-0.pdf]

Topic 5 CC-2-5

Logic management [[Logic_Management]]

== Level 3 ==

 {| class="wikitable"! style="width:10%" | Topic! style="width:10%" | Code! style="width:40%" | Title! style="width:20%" | Link! style="width:20%" | Document|-| Topic 1 || CC-3-1 || System security management || [[Security_-_Start_Here]]|| |-| Topic 2 || CC-3-2 || Form optimisations || [[Quality_checks_when_setting_up_a_campaign]]|| |-| Topic 3 || CC-3-3 || Learning and Knowledge Base Integration || [[Form_-_Integrating_Documentation]]|| |-| Topic 4 || CC-3-4 || Mailbox and Social Media integration || [[CC-3-4_Mailbox_and_Social_Media_integration]]|| |-| Topic 5 || CC-3-5 || Project management and work list configurations || [[Scenario_-_bxp_as_a_Project_Management_Toolkit]]|||-|} 

== Level 4 ==

 {| class="wikitable"! style="width:10%" | Topic! style="width:10%" | Code! style="width:40%" | Title! style="width:20%" | Link! style="width:20%" | Document|-| Topic 1 || CC-4-1 || Managing live contact records || || [[File:CC-4-1_-_Managing_live_contact_records_v1-2.pdf]] |-| Topic 2 || CC-4-2 || Linked form setup || [[Form_-_Cross_Linked_setup]]|| |-| Topic 3 || CC-4-3 || CTI Integration || [[Scenario_-_bxp_Integration_with_a_Phone_System]]|| |-| Topic 4 || CC-4-4 || Case management & reporting || || [[File:CC-4-4_-_Case_Management_and_Reporting_v1-1.pdf]] |-| Topic 5 || CC-4-5 || Centralised record management || [[Scenario_-_bxp_and_Person-centric_design]]|| |-|}  

== Level 5 ==

 

{| class="wikitable"! style="width:10%" | Topic! style="width:10%" | Code! style="width:40%" | Title! style="width:20%" | Link! style="width:20%" | Document|-| Topic 1 || CC-5-1 || Unified communications and program design|| || |-| Topic 2 || CC-5-2 || Muti-Form program design|| || |-| Topic 3 || CC-5-3 || First call resolution program design|| || |-| Topic 4 || CC-5-4 || Integrated marketing and case management design|| || |-| Topic 5 || CC-5-5 || Security process and procedure considerations|| || |-|} 

[[Category:Topic:Contact Centre]]

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