Outbound - Queue Communications

1 Overview

Queue Communications allows for group communication to be performed on a group that is being queued up for contact.

This facility allows, for example, a text message to be sent to a group of mobiles saying that a call is coming sometime soon to follow up on some event.

2 Previous manual process

This can be done via a Group send within the communications centre. The concept started as a manual process for a client but it would be a zero cost option (bar the price of the SMS if SMS used). In could be built as a step into an existing process.

Group_Form_Sending

Perform the following steps:-

1. Set the Call Queue
2. Navigate to the Communications Centre module
3. Click SMS Sending > Campaign – Send a Campaign SMS
4. Select the desired form
5. Set the field that contains the mobile phone number
6. Group the records to be the same as the ones added to the call stack (See image below)
7. Click Group Recipients button
8. Type in the message and click Send SMS

• Replace A with the desired status
• Replace B with the desired number of attempts