Difference between revisions of "Bxp Monthly Newsletter Links"

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= bxp and phone systems =  
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= Email Marketing Campaigns =  
  
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Integrating bxp with your phone system (Computer and Telephony Integration or CTI) drives a number of benefits
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Trying to perform marketing using as few people as possible with highest returns possible is a goal for numerous businesses. bxp is a toolkit which can provide numerous capabilities to deliver the program but requires some planning to make the most use of the tools available.
  
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1. Reduces Costs
 
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Call Handling Time (CHT) which is rolled up into Average Handling Time (AHT) is reduced because you don't need to recapture details.
 
  
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If decreasing Average Handling Time (AHT) is your focus, pop ups / automated look ups can significantly reduce the amount of time spent at the start of the call locating the customer record. If Interactive Voice Response (IVR) is used, the record can be found instantly, reducing AHT by up to a minute.  
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bxp software is not a marketing company but we have worked with marketing companies before. We provide tools that in the hands of marketers can yield significant business results.
  
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2. Improves Service
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Making sure you understand why you're doing the campaign is the primary goal. With that it costs money to do work, so factoring in people's time and support costs, as well as tool or design costs allows for a sensible Return on Investment (ROI) number to be calculated. If I spend X money, I get Y results. Your first campaign will always cost more as you learn the ropes. Sometimes it can be too costly and other times it can be an enormous success. This is the challenge of marketing. Tweaking your campaign to get best results for the investment. Without measurements you won't be able to tell if it is a success or not.
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Knowing who the caller is before answering means you can deliver a more personalised service and the customer experience is greatly enhanced. An agent can answer the call as
 
  
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Good afternoon Mr Lacey. My name is Philip. How can I help you with your Product X account today?  
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For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_Email_marketing_campaigns_through_bxp
  
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as opposed to the far less personal
 
  
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Good afternoon. My name is Philip. Can I get your customer number please?
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= Secure Website Data Store =
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3. Increases Sales
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bxp software has the ability to act as a secure data store for numerous website and mobile applications. The setup and management of a data store is very straight forward but requires some background and understanding of the how and what is to be done. This scenario provides a step by step, mirroring the contents of the bxp api Bxp_API but providing a worked scenario.
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Outbound calls can be made automatically which speeds up connection, data management and avoids mis-dialling which, in turn, saves time and therefore money
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4. Improves Productivity
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There are a number of advantages to using bxp as a secure data store. The most important being security. The backup, availability, audit-ability and structured approach to data management means that focus can return to development and away from the security of data management.
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Through screen pops, users can enter notes directly without wasting time looking for appropriate screens or tabs.  
 
  
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5. Improves Data Quality
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For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_as_a_secure_Website_Data_Store
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bxp can auto format and auto populate the data appropriately to the caller. This in turn helps reduce user error and reduces the time it takes compared to manually filling in the details.
 
  
  
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6. Collaboration enhancement
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= The Modules of bxp =
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If a call is transferred or conferenced in, the caller’s information is shared with the next person.
 
  
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7. Reduces Training
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Each module within bxp is a self contained toolkit that contains various functions.
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bxp reduces the amount of training for agents by allowing you to upload all the training documentation you need, therefore reducing the need for one to one tuition or classroom training.
 
  
  
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8. Enhanced reporting
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One module (System Access Management) is required by all to provide user management services.
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It is possible to link call and customer data for enhanced Business Intelligence (BI) reporting. This is a substantial topic so you might like to read more at: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_Integration_with_a_Phone_System
 
  
  
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= Best Next Action =
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Each module works in isolation and also integrates seamlessly with numerous other modules.
  
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Best Next Action (also referred to as Next Best Action) is a customer focussed marketing model that considers the different actions that can be taken for a specific customer and decides on the best one. The Best Next Action should be a balance between the customer’s interests and the organization’s business objectives.
 
  
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Best Next Action makes the most of Big Data by using large volumes of information to create models for what should happen next. bxp is uniquely positioned to address the obvious and not so obvious challenges of this area and is already doing so for a number of clients.  
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For more information on the logical grouping of the modules please review The_Pillars_of_bxp: http://www.bxpsoftware.com/wixi/index.php?title=The_Pillars_of_bxp
  
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For more information about our Modules, visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=The_Modules_of_bxp
  
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Suppose one of your customers contacts your sales department. In a perfect world the answering agent will know all there is to know about this client but this is often not the case so a dialogue ensues whilst the agent tries to work out their best option. Best Next Action removes this responsibility, provides a professional and consistent response to the customer and helps prevent agents from giving away the farm.
 
  
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Essentially BNA is using statistics / models to guess what is most appropriate for that customer to provide an upsell or cross sell opportunity. The more information you have the more tailored a response you can provide.
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= Styling and Customisation =
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For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_and_best_next_action
 
  
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The interface of bxp is a very customisable entity. It provides system owners drastically different ways of customising the interface. This document provides the links to learn a lot more and provide some customisation options.
  
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= Data Profiling =
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The easiest changes possible are the primary configuration options of the system. Primary_Interface_Options This sets the primary button colouring and background colouring.
  
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Data Profiling is the bxp reporting module and it allows you to create two key reporting formats; Instant and Customised.
 
  
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Instant reports are generic with fewer configuration options which allows reports to be generated quickly with little or no configuration.  
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The default width of the system is designed to help set the width to be the most common width. bxp doesn't support dynamic widths for a number of specific reasons. This set width optimisies for your most common operational screen size.
  
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When there are a number of configuration options, you can save the settings and filters in a custom group. These groups are then applied to the instant reports and so become customised reports. Groups save a lot of time by storing the settings for reapplication to multiple report types.
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For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=How_to_style_bxp
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For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Data_Profiling_Overview
 
  
  
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= Bonjour, Hallo, Hola! =
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= Instant Visualisations =
  
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bxp makes it possible to include language changing options. Once you have built your initial form with questions and outcomes, you can add a Language bar which presents you with a list of buttons or images that, with one click, can translate the form into a different language.
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Visualising data is a powerful way of representing statistics and facts in a humanly understandable way through the use of graphics.
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For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Forms_Language_Bar
 
  
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bxp software uses the FusionCharts engine to render its Bar and Pie charts. The data is generated automatically and fed into these objects and the images are created.
  
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= Gamification =
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These objects are exportable in jpg, png, pdf and svg formats.
  
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Gamification is all about engaging staff; helping them to be more productive but at the same time making it fun and enjoyable.  
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There are many viusalisation reports throughout bxp however, there are four primary visualisation reports when working with Forms. Each of these approaches has separate significant differences.
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Click the link below and find out how you can use bxp for Gamification and develop your own incentive schemes or programs.
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http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_for_Gamification
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http://www.bxpsoftware.com/wixi/index.php?title=How_to_style_bxp
  
 
If you haven't received any of our Newsletters and would like to be added to our subscribers list, please email your details to socialmedia@allnone.ie  
 
If you haven't received any of our Newsletters and would like to be added to our subscribers list, please email your details to socialmedia@allnone.ie  

Revision as of 15:54, 15 October 2015

Thank you for taking the time to read our Newsletter. The links located below relate to the content that has been added the most recent Newsletter you have received from us.

Feel free to explore the latest exciting news and updates to the bxp system.


1 Email Marketing Campaigns

Trying to perform marketing using as few people as possible with highest returns possible is a goal for numerous businesses. bxp is a toolkit which can provide numerous capabilities to deliver the program but requires some planning to make the most use of the tools available.


bxp software is not a marketing company but we have worked with marketing companies before. We provide tools that in the hands of marketers can yield significant business results.

Making sure you understand why you're doing the campaign is the primary goal. With that it costs money to do work, so factoring in people's time and support costs, as well as tool or design costs allows for a sensible Return on Investment (ROI) number to be calculated. If I spend X money, I get Y results. Your first campaign will always cost more as you learn the ropes. Sometimes it can be too costly and other times it can be an enormous success. This is the challenge of marketing. Tweaking your campaign to get best results for the investment. Without measurements you won't be able to tell if it is a success or not.

For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_Email_marketing_campaigns_through_bxp


2 Secure Website Data Store

bxp software has the ability to act as a secure data store for numerous website and mobile applications. The setup and management of a data store is very straight forward but requires some background and understanding of the how and what is to be done. This scenario provides a step by step, mirroring the contents of the bxp api Bxp_API but providing a worked scenario.


There are a number of advantages to using bxp as a secure data store. The most important being security. The backup, availability, audit-ability and structured approach to data management means that focus can return to development and away from the security of data management.

For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_as_a_secure_Website_Data_Store


3 The Modules of bxp

Each module within bxp is a self contained toolkit that contains various functions.


One module (System Access Management) is required by all to provide user management services.


Each module works in isolation and also integrates seamlessly with numerous other modules.


For more information on the logical grouping of the modules please review The_Pillars_of_bxp: http://www.bxpsoftware.com/wixi/index.php?title=The_Pillars_of_bxp

For more information about our Modules, visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=The_Modules_of_bxp


4 Styling and Customisation

The interface of bxp is a very customisable entity. It provides system owners drastically different ways of customising the interface. This document provides the links to learn a lot more and provide some customisation options.

The easiest changes possible are the primary configuration options of the system. Primary_Interface_Options This sets the primary button colouring and background colouring.


The default width of the system is designed to help set the width to be the most common width. bxp doesn't support dynamic widths for a number of specific reasons. This set width optimisies for your most common operational screen size.

For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=How_to_style_bxp


5 Instant Visualisations

Visualising data is a powerful way of representing statistics and facts in a humanly understandable way through the use of graphics.

bxp software uses the FusionCharts engine to render its Bar and Pie charts. The data is generated automatically and fed into these objects and the images are created.

These objects are exportable in jpg, png, pdf and svg formats.

There are many viusalisation reports throughout bxp however, there are four primary visualisation reports when working with Forms. Each of these approaches has separate significant differences.

http://www.bxpsoftware.com/wixi/index.php?title=How_to_style_bxp

If you haven't received any of our Newsletters and would like to be added to our subscribers list, please email your details to socialmedia@allnone.ie


6 Newsletter

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