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bxp software has the ability to log into an email box and retrieve all of the emails from it to turn them into work items in a Form.
=Step by step = {| class="wikitable"! Step! Title! Tool |-| 1 || Is the mail server publicly accessible? Use this link to test the server || http://mxtoolbox.com/diagnostic.aspx|-| 2 || Is the mail server accessible via IP? || ping from your desktop|-| 3 || Is there any black listing / white listing preventing bxp from accessing the server? || Ask your IT guys|-| 4 || Can you access this mailbox through an Outlook account? || Set up an IMAP4 account in outlook using the details and credentials supplied |-| 5 || Have you got the right username and password? | The previous test should provide this as visual feedback|-| 6 || Is the mailbox SSL secured? || See the article below|-| 7 || Is the SSL certificate valid? || Using the MXToolbox check above, correct all issues first|-| 8 || Time for the heavy weights. || Call bxp support and let us help you. Please note that as the issue not a bxp issue, this will be chargable time. |} = Note : SSL protected mailboxes ==