| [[Scenario_-_bxp_as_a_Ticketing_System|bxp as a ticketing system]]
| A step by step project management plan for creating a complete multichannel contact and ticketing solution
| rowspan="6" | Test[[File:pillar_contactmgmt.png|100%xpx]]
|-
| [[Scenario_-_bxp_for_Process_Owners_and_BPO_management|bxp for Process Owners and BPO management]]