Anonymous, bureaucrat, administrator
7,528
edits
Changes
no edit summary
==='''My Still Open Cases'''===
*Choose the case.
*A list of records will be returned that are still open, i.e. have not been processed correctly.
*Click on the blue button beside one of the open cases.
*The record will open.
*Save the details of this record with a new outcome.
*Go to '''Queue Management -> Set the Current Working Outcome'''.
*The record will now be in a different outcome in the list
*It will also be moved up in the number of attempts on this outcome on the list.
*Click on the number under the number of attempts to put the record back on the stack for further processing.
*Or simply go back to '''My Reminders''' to process the record.