Changes

Contact Centre Training

65 bytes added, 17:30, 3 March 2014

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Our training courses available are:

 

 

== Level 1 ==

Topic 1 CC-1-1

Topic 2 CC-1-2

Introduction to Contact Centres

Topic 3 CC-1-3

Introduction to Blended Form Structure

Topic 4 CC-1-4

== Level 2 == 

Topic 1 CC-2-1

Security and Custom Interface configuration

== Level 3 ==

Topic 1 CC-3-1

== Level 4 ==

Topic 1 CC-4-1

Managing live contact records

Topic 2 CC-4-2

== Level 5 ==

Topic 1 CC-5-1

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Philip Lacey

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