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Created page with "Contact Centre training is how to use Business Express within the contact centre environment. Our training courses available are: Topic 1 CC-1-1 Introduction to BE Topi..."
Contact Centre training is how to use bxp software within the contact centre environment.
Our training courses available are:
Topic 1 CC-1-1
Introduction to BE
Topic 2 CC-1-2
Introduction to Contact Centres
Topic 3 CC-1-3
Introduction to Blended Form Structure
Topic 4 CC-1-4
Introduction to Contact Centre Reporting
Topic 5 CC-1-5
Introduction to Form Outcomes
Topic 1 CC-2-1
Security and Custom Interface configuration
Topic 2 CC-2-2
Data import management
Topic 3 CC-2-3
Outbound contact management
Topic 4 CC-2-4
Data Profiling - Custom reporting
(CC)
Topic 5 CC-2-5
Logic management
Topic 1 CC-3-1
System security management
Topic 2 CC-3-2
Form optimisations
Topic 3 CC-3-3
Learning and Knowledge Base Integration
Topic 4 CC-3-4
Mailbox and Social Media integration
Topic 5 CC-3-5
Project management and work list configurations
Topic 1 CC-4-1
Managing live contact records
Topic 2 CC-4-2
Linked form setup
Topic 3 CC-4-3
CTI Integration
Topic 4 CC-4-4
Case management & reporting
Topic 5 CC-4-5
Centralised record management
Topic 1 CC-5-1
Unified communications and program design
Topic 2 CC-5-2
Muti-Form program design
Topic 3 CC-5-3
First call resolution program design
Topic 4 CC-5-4
Integrated marketing and case management design
Topic 5 CC-5-5
Security process and procedure considerations
Our training courses available are:
Topic 1 CC-1-1
Introduction to BE
Topic 2 CC-1-2
Introduction to Contact Centres
Topic 3 CC-1-3
Introduction to Blended Form Structure
Topic 4 CC-1-4
Introduction to Contact Centre Reporting
Topic 5 CC-1-5
Introduction to Form Outcomes
Topic 1 CC-2-1
Security and Custom Interface configuration
Topic 2 CC-2-2
Data import management
Topic 3 CC-2-3
Outbound contact management
Topic 4 CC-2-4
Data Profiling - Custom reporting
(CC)
Topic 5 CC-2-5
Logic management
Topic 1 CC-3-1
System security management
Topic 2 CC-3-2
Form optimisations
Topic 3 CC-3-3
Learning and Knowledge Base Integration
Topic 4 CC-3-4
Mailbox and Social Media integration
Topic 5 CC-3-5
Project management and work list configurations
Topic 1 CC-4-1
Managing live contact records
Topic 2 CC-4-2
Linked form setup
Topic 3 CC-4-3
CTI Integration
Topic 4 CC-4-4
Case management & reporting
Topic 5 CC-4-5
Centralised record management
Topic 1 CC-5-1
Unified communications and program design
Topic 2 CC-5-2
Muti-Form program design
Topic 3 CC-5-3
First call resolution program design
Topic 4 CC-5-4
Integrated marketing and case management design
Topic 5 CC-5-5
Security process and procedure considerations