Changes

Quality checks when setting up a Form

368 bytes added, 22:06, 22 January 2018

→‎Security Access

! style="width:35%;" | Training

|-

| 1. || Have all the agents been added? || [[Create_a_User]]

|-

| 2. || Have all the agents been granted permission to the module? || [[Create_a_User#Module_and_Sectional_Groups]]

|-

| 3. || Have all the agents been granted permission to the section? || [[Create_a_User#Module_and_Sectional_Groups]]

|-

| 4. || Have all the agents been granted permission to the form? || [[Form_-_Security_Access]]

|-

| 5. || Have all the agents been granted permission to the eCourse supporting content? || [[ECourse_Security]]

|-

| 6. || Have all the agents been granted permission to the appropriate control bar links? || [[Control_Bar]]

|-

| 7. || Have the send from email and sms addresses been checked on the form? || [[Form_-_Advanced_Settings#Communications]]

|-

| 8. || Have the send from email and sms addresses been checked on each outcome? || CC-1-5 [[Contact_Centre_Training]]

|-

| 9. || Have all the agents been included in the organogram and appropriate teams? || [[Organogram_with_Group_Profiling]]

|-

| 10. || Have all agents been allocated the correct departments? || [[System_Access_Management_-_Departments]]

|-

| 11. || Has an organogram level been allocated to the form? || [[Form_-_Security_Access#Security_Group_Tools]]

|-

|}

== Reporting ==

7,528

edits