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| [[Scenario_-_bxp_for_Process_Owners_and_BPO_management|bxp for Process Owners and BPO management]]
| A business guide to what bxp bring to companies who outsource and for outsource companies themselves
| rowspan="4" | [[File:Kaboompics.com_Strategybox_500.jpg|400px]]
|-
| [[Scenario_-_bxp_for_telcos|bxp for Telcos]]
== Contact Management (CM) ==
{| cellpadding="15"
| [[Scenario_-_bxp_as_a_Ticketing_System|bxp as a ticketing system]]
| A step by step project management plan for creating a complete multichannel contact and ticketing solution
| rowspan="75" | [[File:pillar_contactmgmt.png|100%xpx]]
|-
| [[Scenario_-_bxp_and_the_Post_Room|bxp and the post room]]
| [[What_is_an_eCourse|What is an eCourse]]
| An introduction to how eLearning is built and stored in bxp
| rowspan="46" | [[File:pillar_eLearning.png|100%xpx]]
|-
| [[Examination_-_Building_a_Test|How to build a test in bxp]]
| [[Scenario_-_bxp_and_understanding_phone_systems|bxp and understanding phone systems]]
| An introductory guide to phone systems, components and how bxp can be integrated into solutions
| rowspan="46" | [[File:pillar_si.png|240px]]
|-
| [[Scenario_-_bxp_and_Data_Warehousing|bxp and Data Warehousing]]